At WiCKiLA, we strive to ensure your complete satisfaction with every purchase. Due to the nature of our products (scented candles), we have a specific refund and return policy outlined below. Please read this policy carefully before making a purchase.

1. No Returns Due to Product Nature

Scented candles are personal care items that cannot be resold once used or opened. Therefore, we do not accept returns or exchanges for the following reasons:

• Change of mind.

• Scent preferences.

• Minor cosmetic imperfections (e.g., slight wax discoloration, small bubbles, or wick placement).

2. Support for Broken or Damaged Candles

We understand that accidents can happen during shipping. If your candle arrives broken or damaged, we are here to help! Please follow these steps:

Step 1: Contact Us

• Notify us within 7 days of receiving your order.

• Provide your order number and photos of the damaged product and packaging.

Step 2: Resolution

• Once we verify the damage, we will offer one of the following:

  • A replacement of the damaged candle.

  • A refund for the damaged item.

3. Eligibility for Refunds or Replacements

To be eligible for a refund or replacement, the following conditions must be met:

• The damage must be reported within 7 days of delivery.

• The product must be unused and in its original packaging.

• Photos of the damaged product and packaging must be provided.

4. How to Initiate a Refund or Replacement

To request a refund or replacement for a damaged candle:

1. Visit our contact form at https://wickila.com/contact.

2. Provide your order number, a description of the issue, and photos of the damaged product and packaging.

3. Our customer service team will review your request and respond within 2-3 business days.

5. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider (typically 5-10 business days).

6. Shipping Costs for Replacements

• If a replacement is issued, we will cover the shipping costs.

• Replacements will be shipped within 3-5 business days after approval.

7. Non-Eligible Situations

We cannot offer refunds or replacements for:

• Candles that have been used or burned.

• Damage caused after delivery (e.g., mishandling by the customer).

• Issues reported after 7 days of delivery.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us via our contact form at https://wickila.com/contact.

WiCKiLA
Website: https://wickila.com
Contact Form: https://wickila.com/contact